Q. How long is the water taxi ride?
A. Allow an hour for the scheduled water taxi ride. The ride could be shorter, but be prepared for the trip to take a full hour.
Q. How much does your service cost?
A. It is hard to say. There are so many questions we need to ask you before we can give you a price quote, so please just give us a call at 239/633-8142. Just to give you an estimate, though, plan on $35 per person plus a $2 gasoline surcharge round trip.
Q. How can we pay?
A. We accept Visa, Master Card, Traveler's Cheques or cash.
Q. What if we need to cancel?
A. You have up to 48 hours prior to your arrival date to make any changes or cancellations. Because we have reserved your seats, you will be charged without proper notification of cancellation.
Q. Is the trip safe?
A. You will be traveling on U.S. Coast Guard certified vessel's, captained by licensed Master Captains. We have life jackets for all adults on board and some smaller life jackets for our younger passengers, however, if you would be more comfortable bringing your own life jackets for your children, that is a great idea.
Q. Where are we leaving the mainland from?
A. You will be departing from Pineland Marina, 13921 Waterfront Drive, Pineland, Fl. 33945
Q. How long does it take to get checked in at the marina?
A. You must allow 30 minutes for check in at the marina. So, if you have a reservation for a 9am departure, you must be at the marina for check in before 8:30am.
Q. Do you recommend a taxi company if we don't drive?
A. Please call Pine Island Taxi at 239/283-7777 or 888/777-9653.
Q. What if we drive our car, where do we park it?
A. You will be parking your car at Pineland Marina. If you are staying overnight, you will need to purchase a parking pass upon your arrival. It will cost $10.00 per day . If arriving after 6pm please call Pineland Marina 239-283-3593 to pre arrange your parking.
Q. What if we are late for our scheduled departure?
A. We will try to get you on the next available boat. However, our boats may be fully booked so you will have to be patient and be prepared to take an off-scheduled or after-hours boat, which will be for an additional charge. We are aware that these problems are often out of your control so please stay in contact with us if you anticipate any problems. 239/633-8142.
Q. What if we are late for a privately chartered boat?
A. For off-scheduled water taxi reservations, there will be a charge of $25 per every half hour you are late for your departure.
Q. How many suitcases are we permitted to bring?
A. Two per person.
Q. How should we pack our groceries?
A. Groceries must be "Boat Packed". This means putting the brown paper bag inside a plastic grocery bag, preventing soggy bottoms and making it easier to store your groceries.
Q. What about our perishable items?
A. Large coolers are prohibited. Coolers must be smaller than 2’x3’x18" or 48 quarts and weigh less than 30lbs.
Q. What about large items?
A. Large or multiple Rubbermaid containers and cardboard boxes are prohibited. If large items take up seats or deck space, you will be charged accordingly.
Q. What if we don't want to, or don't have time to do grocery shopping prior to our depature?
A. We recommend using either Mainland Connection (239)283-6311, which will do your shopping for you and have your house stocked when you arrive. Or you can fax you order to Publix Grocery, they will "Boat Pack" your order and have it ready for you to pick up on your way to the marina, call (239)458-8900.
Q. What if we have packages we want to ship prior to our arrival?
A. If you wish to ship packages via UPS, DSL or Fed Ex prior to your arrival, please call us (239)633-8142 to set up an account with us and get the proper delivery address.
Q. What is there to do on North Captiva Island?
A. You can rest and relax on one of the most beautiful beaches in the world. There is dining, some shopping and even ice cream on the island. You could book private charters with us to island hop or we can provide information about fishing charters in the area.
